Frequently Asked Questions
Everything you need to know about our premium French ceramic cookware.
What makes Emile Henry ceramics unique?
Our ceramic products are made from high-quality Burgundy clay using our proprietary HR Ceramic (High Resistance) process. This ensures superior heat retention, resistance to thermal shock, and a durable glaze that won't scratch or craze.
Are your products safe for use in the oven and microwave?
Yes, all Emile Henry ceramic items are designed to withstand temperatures from -20°C to 270°C (-4°F to 520°F). They are safe for use in the oven, microwave, freezer, and are dishwasher safe.
What is your shipping policy for fragile items?
We take extra care in packaging our ceramics using specialized protective materials. Most orders ship within 2-3 business days. If an item arrives damaged, please contact us within 48 hours for a free replacement.
Can I use Emile Henry cookware on the stovetop?
Only our 'Flame' line is specifically designed for direct heat on gas, electric, and halogen stovetops. Our standard ovenware should not be used on the stovetop unless specified.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
Do your products come with a warranty?
Yes, Emile Henry products are backed by a 10-year warranty against manufacturing defects when used in a domestic environment according to our care instructions.